Faq

Order & Payment

How can I place an order?
Simply browse our collection of shirts, skirts, pants, and trousers. Add your desired items to the cart, proceed to checkout, and follow the on-screen instructions to complete your purchase. No account registration is required.

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely.

Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. Please contact us at [email protected] within 1 hour of placing your order to request changes or cancellations. We will do our best to accommodate your request.

Shipping & Delivery

What are your shipping options?
We offer standard shipping (5-8 business days) and express shipping (2-3 business days) for most destinations. Shipping costs are calculated at checkout based on your location and selected method.

Do you ship internationally?
Yes, we ship worldwide. International delivery times vary by destination, typically ranging from 7-14 business days for standard shipping.

How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or the carrier’s site to monitor your delivery status.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Please email [email protected] to initiate a return and receive instructions.

Are there any items that cannot be returned?
For hygiene reasons, we cannot accept returns on underwear, swimwear, or accessories. All other items are eligible under our standard policy.

How long does it take to process a refund?
Once we receive your returned item, we will process the refund within 5-7 business days. The amount will be credited to your original payment method.

Product & Sizing

How do I find the right size?
Each product page includes a detailed size chart with measurements for chest, waist, hips, and length. We recommend comparing these with your own measurements for the best fit.

Are your products true to size?
Our shirts, skirts, pants, and trousers are designed to fit standard sizing. If you are between sizes, we suggest choosing the larger size for a more comfortable fit.

What if I receive a defective or incorrect item?
We apologize for any inconvenience. Please contact us at [email protected] within 7 days of receiving your order, and we will arrange a replacement or refund at no extra cost.

Contact & Support

How can I reach customer service?
For any questions or concerns, please email us at [email protected]. We aim to respond within 24 hours during business days.

Do you have a physical store?
PuaFringe is an online-only retailer. We do not have physical store locations, but we are committed to providing excellent support via email.