Refund policy

At PuaFringe, we are committed to ensuring your satisfaction with every purchase of shirts, skirts, pants, and trousers. This Refund Policy outlines the terms under which you may request a refund for eligible items.

Eligibility for Refunds

Refunds are available for items that meet the following conditions:

  • The item is unused, unworn, and in its original condition with all tags attached.
  • The item is returned within 30 days of the delivery date.
  • The item is not classified as a final sale or clearance item.

Non-Refundable Items

The following items are not eligible for refunds:

  • Items marked as "Final Sale" or "Clearance."
  • Items that show signs of wear, use, or damage after delivery.
  • Items returned without original packaging or tags.

How to Request a Refund

To initiate a refund request, please follow these steps:

  1. Contact our support team at [email protected] with your order number and a brief description of the issue.
  2. Our team will provide you with a return authorization and instructions for shipping the item back.
  3. Ship the item to the address provided in the return instructions. You are responsible for return shipping costs unless the item is defective or incorrect.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

Exchanges

We do not offer direct exchanges. If you wish to receive a different size, color, or style, please request a refund for the original item and place a new order for the desired item.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange for a replacement or full refund, including any return shipping costs.

Contact Us

If you have any questions about this Refund Policy, please reach out to our support team at [email protected]. We are here to help.