Tracking order

Thank you for shopping at PuaFringe. We understand how important it is to know where your order is, and we are committed to providing you with a transparent and hassle-free tracking experience. Below, you will find a step-by-step guide to tracking your shipment from our store to your doorstep.

How to Track Your Order

Once your order has been processed and shipped, we will send you a confirmation email containing your unique tracking number and the carrier name (e.g., USPS, DHL, FedEx, or local postal service). Please follow these simple steps:

  1. Locate your tracking number – Check the shipping confirmation email we sent to the address you provided during checkout. The tracking number is typically a combination of letters and numbers (e.g., 1Z999AA10123456784).
  2. Visit a reliable tracking platform – We recommend using 17Track, a free and widely trusted third-party tracking service that supports over 1,000 carriers worldwide.
  3. Enter your tracking number – On the 17Track homepage, paste or type your tracking number into the search bar and click the "Track" button. The system will automatically detect the carrier and display the latest status of your package.
  4. Monitor your shipment – You will see real-time updates including the origin, transit points, estimated delivery date, and any customs or delivery exceptions. Bookmark the tracking page for easy access.

Alternative Tracking Options

If you prefer another platform, you can also use PackageRadar or AfterShip. Both offer similar functionality: simply enter your tracking number on their website, and they will provide detailed tracking information. These services are free and do not require you to create an account.

What to Do If Your Tracking Number Doesn't Work

It can take up to 24–48 hours for the carrier to update their system after your package is handed over. If your tracking number still shows no results after this period, please double-check the number for any typos. If the issue persists, contact our support team at [email protected] with your order number, and we will investigate promptly.

Important Notes

  • We do not have a customer portal or user center, so all tracking information will be communicated via email. Please ensure your email address is correct at checkout.
  • For international orders, tracking may pause at customs. This is normal, and updates will resume once the package clears.
  • If your package is marked as delivered but you have not received it, please check with neighbors or your local post office first. If still missing, email us at [email protected] for assistance.

We hope this guide helps you stay informed every step of the way. Thank you for trusting PuaFringe with your style needs.